SOCIAL BUTTERFLY SCHOOL OF ETIQUETTE

First middle and last name

Gender

Female
Male

Date of birth

E-mail address

Phone number

1. What are listening skills?

Communication skills
Talking to some one.
A combination of skills that would assist in your understanding of others attempting to communicate.
The ability to talk well.

2. Why are listening skills important skills to obtaine?

Having the ability to understand what others are trying to convey.
To become clear about communication
To develop better communication skills
All of the above

3. What are the steps you should take to display you have great listening skills?

Look into their eyes.
Watch their body language.
Repeat what they have said to you.
All of the above.

4. What is the main idea of the following paragraph? Denice ran across to room to hug her friend Jackie, she hugged him so very wormy Jacky smiled and embraced her back. The two hardly took their eyes off one another as the walked across the floor. for the entire evening,

They were strangers.
The two were at a business gathering.
The two were elate to be re united as old frien

5. What can you say verbally or do phisically to let the other person know that you understand what they are talking about?

Repeat their words back to them.
Say explanation words like OH! WOW! ETC.......
look at them in their eyes with present facial expressions. and or display body language that says you are listening such as to stand facing them.
All of the above

6. Whats important to watch when your actively listening to another person?

The eyes.
Their body language.
Their facial expressions.
All of the above.

7. Why is it important to watch for those important clues mentioned in question number 5.

To help you get ready to talk
To help you understand what they are trying to say.
To help others see your skills whn taking to others.
To help you to understand what the other person is trying to communicate to you.

8. Explane looking while listening.

look at the person your listening too and engage in good eye contact.
Use your eyes to pay attentions to the persons body especially the eyes to insure that you are not misunderstanding what they have said.
Use your eyes to follow their eyes so that you can see what they are doing with them.

9. Enplane how you would inquire when listening to the other person ?

Always ask questions that are off the subject of the conversation that the other person is having with you at the time.
ASk good questions an an effort to understand such as when? where? and how question.
Ask is you can stop paying attention and dismiss your self to the next person

0.What is the point in thinking while listening to your subject?

11. What can you do to encourage the other person because they may not be good at expressing them selves when talking to people.

Start talking to change the conversation with them ?
Began to touch and rub their solders or hands to help them get it out
Neutralize and encourage them